Welcome to the Technical Help Center

If you are having difficulty with the webcast, please choose a topic on the left to aid in troubleshooting any issues you may be having.

You may also wish to test your computer to make sure your computer is fully capable of playing a webcast. Please click the "Test Your System" button.

PlayTest Your System

Web Browser Support

Depending on your Computer's operating system, the browsers listed below are supported. If you click the name, you will be directed to a page that will allow you to make sure your version of that browser is the most up to date.

Microsoft Windows Based Computers (Vista, Windows 7, Windows 8, Windows 10)

Apple Macintosh OS X

Please note that third party toolbars and other browser add-ons may interfere with the webcast. We advise against having them installed or enabled while viewing the webcast.

Update your Plugins

In order for the media to play properly, you will need to ensure you have the most up to date versions of the plugins required. For more information on updating your plugins, visit our Media Player Support Page

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Media Player Support

In order for the Audio or Video to play properly, we recommend installing the most updated versions of the supported Plugins, listed below.

Plugins for Windows-Based Web Browsers:

Plugins for Apple Macintosh-Based Web Browsers:

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Slide Support

If your slides are not changing and/or do not appear, your browser may not be compatible. Please verify that your browser is supported on the Browser Support Page.

For all other browsers and on Mac computers, please use Adobe Flash Player. If you still continue to experience problems, please test your system using the link on the upper left portion of this screen.

In order to properly see slides, we strongly recommend making sure your plugins are up to date on the Media Player Support Page.

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Audio / Video Support

Sometimes, an audio or video stream might get interupted and begin to buffer. When it buffers, it is trying to connect to the stream. If this is the case, you will see the phrase Buffering... on the bottom portion of the media player controls. For Adobe Flash streams, you may also see a rotating circle, also indicating that the stream is bufferring.

If the interuption is short enough, it should automatically reconnect to the stream. In some cases, it may take too long to reconnect, causing the media player to stop its attempts to restart the stream. In this case, you may need to restart the audio/video stream on your computer.

To restart a stream, please:

  1. Click the stop button
  2. Click the play/pause button to resume.*
*Note: It may take several seconds for the stream to resume using this method.

If you are still unable to resume the stream, close the webcast window and reopen it to attempt to reconnect.

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Computer Update Support

For optimal performance and security, it is strongly recommended that all users install the latest updates available for their Computer's Operating system, described below. We also suggest updaing your computer's browsers and plugins.

To Update Windows-Based Computers:

Please visit the Windows Update Website. Please note that this site must be visited using Windows Internet Explorer, but may also be available as a shortcut withing your computer's Start Menu

To Update Apple Macintosh-Based Computers:

Click the Apple menu in the top-left corner of the computer screen, and select Software Update.

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Internet Security Support

If you are trying to access a webcast from an business or office with very strict security settings, the webcast's audio and/or video may be blocked by your company's firewall or proxy server. If this is the case, please contact your network administrator so they can advise you on how to access the webcast.

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Volume Support

Depending on your computer set up, there may be several ways to adjust the volume in order to properly hear the webcast's audio.

If you are on a laptop computer, you may have volume controls on your keyboard that correpsond to the operating system's volume controls. In Windows, this would be indicated by a speaker icon on the bottom right of your taskbar, and Apple Macintosh Computers have a similar icon on the menu bar on top of your screen.

For futher instructions on system volume, you can visit the Windows Volume Support Site (XP, Vista/7 or Windows 8) or the Apple Volume Support Site.

Desktop computers also have these icons, but its setup may also include external speakers that house their own volume control. Please ensure these speakers are turned on and the volume level is adequate enough to hear the audio from the webcast.

Also, the Adobe Flash plugin contains its own on-screen volume controls and mute function, located below the audio or video on the player bar. If you cannot hear any audio, please make sure you do not have it set too low or muted.

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