Webcast Support

If you are having difficulty with this webcast, please see the topics below to aid in troubleshooting the issues you may be experiencing.

You may also wish to test your computer to make sure your computer is fully capable of playing a webcast. Please click the "Test Your System" button.

PlayTest Your System

Web Browser Support

Depending on your Computer's operating system, the browsers listed below are supported. If you click the name, you will be directed to a page that will allow you to make sure your version of that browser is the most up to date.

Microsoft Windows Computers (Windows 7, Windows 8, Windows 10)

Apple Macintosh OS X

Please note that third party toolbars and other browser add-ons may interfere with the webcast. We advise against having them installed or enabled while viewing the webcast.


Media Player Support

In order for the Audio or Video to play properly, we recommend installing the most updated versions of the supported Plugins, listed below.

Plugins for Windows-Based Web Browsers:

Plugins for Apple Macintosh-Based Web Browsers:


Supported Phones and Tablets:

The Mediaframe is supported on most mobile devices when opened in a compatible browser. Please see below for minimum recommended phone and browser versions.

Android Phone and Tablet Devices - 2.3 (Gingerbread) or higher with the following recommended browsers:

Apple iPhone and IPad - iOS 6 or higher with the following recommended browsers:

Windows Phone - Version 7 or newer